Frequently Asked Questions

Everything you need to know about finding your perfect fit.

How do I know which insole size to order?

We recommend ordering based on your standard shoe size. If you are between sizes, we suggest sizing up, as most of our insoles can be easily trimmed at the toe for a custom fit.

What is your return policy for worn items?

We offer a 30-day comfort guarantee. If you are not satisfied with your purchase, you can return your insoles for a full refund or exchange, even if they have been trimmed or worn.

How long does shipping take within the United States?

Standard shipping typically takes 3 to 5 business days. Expedited shipping options are available at checkout if you need your support sooner.

Can I move my insoles between different pairs of shoes?

Yes, most of our insoles are designed to be transferable. However, for maximum longevity and hygiene, many customers prefer to have a dedicated pair for their most-used footwear.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.