Returns & Exchanges

At The Insole Store, we want you to walk with absolute comfort, which is why we offer a 30-day satisfaction guarantee on all our orthotic products. If your insoles aren't the perfect fit for your footwear, we make the return and exchange process simple and stress-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the insoles in their original packaging and ensure they are securely stored in a mailing envelope or box to prevent damage during transit.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided through the portal, then affix it clearly to the outside of your package.

• 4.
  Drop Off and Refund

  Hand your package to the designated carrier; once received and inspected at our warehouse, your refund or exchange will be processed within 5-7 business days.